Wholesale (Electricity Mkt) Account Manager

Summary of Responsibilities

Wholesale Market Services is the front line, primary point of contact for all Wholesale Market Operations, acting as the liaison between ERCOT and wholesale market participants. The Account Manager is the functional expert on power system operations, market operations and commercial operation functions needed to support the needs of Qualified Scheduling Entities, Transmission and Distribution Services Providers (TDSPs) Load Serving Entities (LSEs) and Resource Entities in the wholesale market. The Account Manager is responsible for managing the business relationships between ERCOT and assigned Market Participants, as well as potential Market Participants, and serves as an information resource for new and existing Market Participants on ERCOT policies, procedures, and market rules. The Account Manager supports market participants in performing their business functions with ERCOT, and between Market Participants, by developing knowledge and expertise of ERCOT's operations and a thorough understanding and insight of the Market Participant's business operations.

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Essential Job Functions

?????????? Manages the business relationship between ERCOT and assigned Market Participants

?????????? Establishes, develops and maintains a strong working relationship with each assigned Market Participant

?????????? Assists Market Participants in achieving registration and qualification requirements

?????????? Resolves day-to-day operating issues on behalf of clients

?????????? Develops and maintains strong expertise in all ERCOT wholesale market processes, procedures, protocols and rules

?????????? Develops and maintains strong working knowledge of ERCOT operations needed to support market participant's business needs

?????????? Applies ERCOT protocols and business procedures consistently with all Market Participants

?????????? Identifies, develops and facilitates Market Participant training

?????????? Effective oral and written communication of complex technical or functional issues

?????????? Facilitates and participates as needed in stakeholder processes to support ERCOT and Market Participants

?????????? Develops strong working knowledge in the operation of an interconnected transmission and distribution system including generation, loads and the role of an independent system operator in reliable electric system operations

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Experience and Educational Requirements

?????????? Bachelor's degree in Business, Accounting, Computer Sciences, Engineering, or relevant field (an equivalent combination of education, training and experience may be considered) Masters Degree preferred

?????????? 5 years demonstrated experience in the electric industry, or related field, and a strong understanding of the reliable operation of an interconnected transmission and distribution system

?????????? Minimum 2 years performing some combination of business development, contract management, client relationship management, business process consulting or transaction processing management

?????????? Experience in customer service, client relationship management and handling of duties in a fast paced environment

?????????? Experience in deregulated energy markets strongly preferred

?????????? Working knowledge of electric utility operations desired

?????????? Proficiency in computer skills in common business applications such as Excel, Word, Power Point and Access

?????????? Knowledge of/familiarity with PUCT rulings regarding restructured electricity market desired

?????????? Strong analytical and problem solving skills

?????????? Ability to multi-task, plan, coordinate and complete work assignments