Area Service Manager - Southern California

CITY: Los Angeles STATE: California COUNTRY: USA Essential Functions (Responsibilities):
Responsible for managing the Customer Service engineerng staff and the installation, maintenance, modification and repair of GE/InVision CTX Scanners, GE/Iontrack products and associated equipment. As the Area Manager fo So. California, your primary area of responsibility will be LAX, BUR, PSP, and SAN airports.

Be a liaison between FSE's, GE technical and engineering staff. Determine an action plan in response to customer needs, problems or emergencies, Coordinate regular and escalated service responses with the other Service Managers.

Limited tavel is expected.

Duties include managing the daily activities of the domestic Field Service Engineers. Providing direct technical assistance to the FSE's customers, and customer staff. Maintain regular contact with customers by telephone, in writing and in person. Regularly advise the Wester Region Service Manager on service matters. Occasionally participate in weekly senior staff meetings. Perform written and face-to-face evaluations for the FSE staff. Maintain site up-time statistics and determine FSE customer satisfaction awards. Calls upon other departments outside Service. Assists in the generation of annual departmental budgets. Reviews monthly budgets against actual, documenting and correcting deviations. Follows and enforces company and departmental policies and procedures.

Qualifications/Requirements:
Requires a BS/BA business, engineering or other related technical area or equivalent.

Proven track record (3-5 years experience) in the day-to-day management of CT/X-Ray-related field service delivery.

Excellent technical and communication skills.

Computer literate.

Proven ability to lead a staff of Customer Service Engineers, creating and maintaining cooperation between the FSE's their customers and customer staff.

Capable of providing a timely and effective service response to a customer need, with limited resources and minimal supervision.

*Must be self-starter, work well without supervision, and accept responsibility.
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*Requires both domestic and international travel.
*You must be 18 years or older.
*You must submit your application through gecareers.com.
*You must be willing to take a drug test as part of the selection process.
*You must be willing to submit to a background investigation as part of the selection process.
*You must have unrestricted authorization to work in the United States.
*You must be willing to work out of an office in Los Angeles, CA
*You must be willing to accept an annual salary that is not more than $85,000

Desired:


General:
Headquartered in Newark, CA, the Homeland Protection unit of GE Infrastructure, Security is a leading provider of explosives and narcotics detection systems for use in aviation, transportation, governments, military, and other critical infrastructures including ports, borders, embassies and high-threat facilities. Through its diverse technology portfolio and advanced innovation in trace detection, computed tomography and X-ray diffraction, GE offers a single, dynamic business platform, bringing new products and systems to market that make security applications more accurate and productive. Combined with our broader security offerings, our homeland protection platform creates a comprehensive set of technologies to better protect people and bring peace of mind to our customers, our communities and our families.


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.