Manager of Quality Assurance

Job Description: Humana Inc., headquartered in Louisville, Ky., is one of the nation's largest publicly traded health benefits companies, with approximately 9 million medical members. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 45-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.


Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health benefits companies, with approximately 7 million medical members located primarily in 15 states and Puerto Rico. Humana offers a diversified portfolio of health insurance products and related services - through traditional and consumer-choice plans - to employer groups, government-sponsored plans, and individuals.

Over its 43-year history, Humana has consistently seized opportunities to meet changing customer needs.

Today, Humana is a leader in consumer engagement. Throughout its diversified customer portfolio, the company provides guidance that can both help lower costs and lead to a better health plan experience.


Manager, Quality Assurance
Louisville, KY

Principal Responsibilities


Oversees quality assurance programs for Account Installation operational areas

Ensures that audit criteria and resources align with business priorities

Establishes effective communication channels that ensure the flow of quality-related information into and out of the department

Partners with stakeholders to identify quality trends and improvements that will increase the quality of service provided by the organization

Coordinates overall workflow prioritization and resource utilization of the department, and ensures effective and efficient use of corporate resources

Assists in development of strategic and tactical plans to ensure achievement of company and departmental goals

Oversees hiring, development, retention, and performance management of staff


Requirements

Minimum:

Bachelor's degree in mathematics, statistics, industrial engineering, operations research, business management, or a related field

Four years of related work experience, or an equivalent combination of advanced education and experience

Two years work experience in a supervisory/managerial capacity

Demonstrated ability to achieve results through leading team efforts

Demonstrated ability to work in a fast-paced, high-pressure environment and render good decisions to resolve problems

Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with all levels of the organization

Preferred:

Demonstrated leadership experience in a quality assurance organization

Broad and deep knowledge of various quality concepts (e.g., Six Sigma, Total Quality Management, ISO, etc.)

Health insurance industry experience, preferably in the account implementation area

Broad and deep knowledge of Humana's Account Installation operations areas

Broad knowledge of Humana's Service Operations organization

Searchable Keywords: Manager of Quality Assurance / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: 3-5 Years

Expected Travel Time: None