Regional Service Manager (Kentucky)

Philips Medical Systems A leader in Healthcare, Philips Medical Systems is one of the world?s top three medical device companies. Our mission is to improve the quality of people?s lives.

Our focus areas include imaging systems, customer services, information and monitoring systems. We enjoy a number one position in several of these including X-ray, cardiovascular ultrasound, patient monitoring and automatic external defibrillators. Our HeartStart Home Defibrillator brings life-saving technology to consumers in their own homes, where the majority of sudden cardiac arrests occur. It?s just one of the many ways we deliver ?advanced? technology that is ?designed around you? and ?easy to experience?.Central Zone Service

Job Description

Lead and manage all service functions for assigned Region for Customer Services including full P/L responsibilities. Participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets and grow Region revenue from core business and value added services. Collaborate with CMS, Ultrasound, Equipment Sales, Service Sales, Multi-Vendor, Medical IT, PMGs and other Philips companies to leverage capabilities and identify new business opportunities and develop plans for implementation. Build strong collaborative working relationships and provide direction for marketing, customer support, product sales and service operations. Plan and develop processes to implement and manage marketing programs and promotions for Service products within the Region to achieve and exceed targets. Responsible for customer satisfaction and maintaining and further enhancing the image of Philips Customer Services in the marketplace. Drive continuous business process improvement in the Region. Manage an annual operating budget of over $30 million as well as 18-35 direct reports. Contribute your revenue to that of your peers in the zone and help us beat a total revenue goal exceeding $130 Million.

Requirements

Bachelors degree; MBA preferred.
Minimum of 5- 7 years leadership experience in health care services or equipment sales.
Experience in diagnostic imaging desirable.
Solid experience managing a P/L business.
Ability to develop and implement strategic initiatives to generate growth in revenue.
Can create competitive strategies and plans.
Ability to partner with all levels of management.
Ability to manage multiple tasks simultaneously in a demanding environment.
Effectively manage numerous business issues at a broad conceptual level and tolerate ambiguity.
Demonstrated ability to interface with customers effectively and always instill confidence in the situation.
Excellent leadership skills. Demonstrated ability to motivate and lead FSEs to achieve targets.

Must have a valid driver's license; clean driving record and ability to travel up to 50%.
Philips is an equal opportunity employer
Job ID 35856