Service Specialist II

Company: Siemens Building Technologies Division: SBT - BAU Building Automation

Req ID: 40596

Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to
ensure that automation system is properly maintained and operating correctly. Handles emergency service
calls as directed during the day and after hours.

Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble,
analyzes full requirements of system involved and checks and tests systems components. Diagnoses
trouble or defect, determines corrective action and repairs system.
Performs preventative maintenance and diagnostics on automation system and components according to
TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system
operation. Identifies additional chargeable opportunities including time and material work, system upgrades
and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.
Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems
and components following issued tasking, maintenance, troubleshooting and installation instructions.
Performs system checkout and assists in automation systems startups for service installed jobs. May
coordinate electrical installation with electrical contractor at job site as required.
Completes and submits written service orders and reports covering all aspects of each assignment and
activity. Completes and submits timesheets and other necessary information weekly.
If improper operation is due to another system or component, discusses problem with customer and/or
office and advises of the best course of action. Works with other branch, company or external service
providers or vendors to arrange servicing and to resolve problem
Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs
Conducts training and development classes for customers on site or at the branch. Delivers technical
support, coaching and direction to end users and field labor when applicable

Associate's degree in Electronics or other related field. Bachelor's degree preferred. 3-5 years engineer/service experience or 2 yrs Service Specialist I experience.
Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Working
engineering and programming background preferred. Skilled in programming, job start-up and checkout,
and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written
communication and customer relation skills.