Sr. Staff Support Consultant

Provide customer support through telephone, E-mail, and Web on proprietary AspenTech design and optimization software including Aspen Plus, Aspen Dynamics, Aspen Custom Modeler, Aspen ICARUS and Aspen Zyqad. Provide training and services using these software products. Troubleshoot customers"&tm; simulation problems and communicate technical solutions to customers.

"? Provide Customer Support and training to AspenTech customers.
"? Have in-depth understanding of the theory and practice in the chemical engineering field as well as the theory behind Aspen Tech modeling products. Serve as technical expert and provide technical leadership in several specialized areas in steady-state or dynamic simulation such as distillation modeling, physical properties, and Visual Basic programming.
"? Mentor junior level customer support engineers or consultants by virtue of broad industrial experience and in-depth product knowledge and skill.
"? Review unresolved issues to ensure proper resolution of customer"&tm;s problems and provide second level support to complex problems through broader technical knowledge.
"? Serve as one of the focal points for problem escalation and resolution.
"? Assist in the screening and recruitment of new hires.
"? Deliver training at all levels, both at customer site or through public course offerings.
"? Test pre-released versions of AspenTech software.
"? Execute modeling service projects.

Required Skills:
QUALIFICATIONS: BS or MS in Chemical Engineering with strong background in chemical engineering thermodynamics. 2+ years of industry experience required. Experience with Aspen Plus simulation or another simulation software a must. Excellent trouble shooting, communication and customer relationship skills. Must be familiar with Fortran and Windows-XP platform. Knowledge of ICARUS preferred.





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