Account Manager - Service

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Trane is a leading global provider of indoor comfort systems and comprehensive facility solutions. Its offerings include energy efficient heating, ventilating and air conditioning (HVAC) systems, top-notch service and parts support, sophisticated building controls and financial solutions. Trane is a business of American Standard Companies, a Fortune 500 company and a leader in the air conditioning, plumbing, and vehicle braking systems markets.

In addition to world-class systems and solutions, Trane is known for its expert and reliable people.

Job Summary:
Responsible for developing long-term customer relationships and maximizing account penetration and customer retention with building owner accounts.

Responsibilities include:
Provide knowledge and consultation in the form of developing HVAC system related solutions for the customer?s problems, including financial and performance-based considerations. Consistently ascertain customer needs and current market opportunities. Assemble and coordinate acquisition team as needed for customers and projects. Identify potential opportunities with existing and new customers. Convert leads into opportunities by assigning the appropriate sales process, identifying the required sales team members, making assignments, and communicating the next steps in the process. Develop multiple relationships with buying influences in the customer?s organization, including facility manager, project managers, project engineers, and purchasing. Develop and execute an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable and successful partnership. Provide total account business reports and annual forecasts. Maintain an acceptable rate of business acquisition. Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price services. Contact responsible parties for purposes of securing renewal of service contracts. Prepare, negotiate, and review agreement/project scope. Present/review proposal and/or contract with all buying influences negotiating scope of agreement/project. Prepare transition documents and communicates project readiness for assignment to operations team. Resolves major deviations from scope with team after Project Scope Validation. Assists customers in answering technical questions on HVAC systems, Trane Products, and relevant industry issues.

Qualifications:
Associate's degree in engineering, engineering technology or business management. Three to five years experience in facilities or HVAC services. Working knowledge of HVAC systems, service agreements, and Microsoft Office products.

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