Associate Deputy Director for Program Operations

Serves as the Associate Deputy Director for Program Operations (ODDPO), responsible for overseeing, supervising, directing, planning and coordinating the implementation of all core line functions. Coordinates the delivery of quality, family-centered, and culturally appropriate services that are closely linked to community and neighborhood-based supports. Confers with the Deputy Director and other Management Team members regarding the interface of key activities that overlap the program operations for which responsible.  Conducts oversight of case management.  Investigates or oversees special investigations to achieve safety, permanency and well-being.  Maintains liaison with Assistant Attorneys General, front-line staff, and judges. Analyzes current structure and strategy for the core clinical case management services and organizational realignment; recommends changes to the Deputy Director and implements approved changes which best support the organizational vision and the desired outcomes. Conducts special projects and troubleshoots unusual/novel issues, cross-functional issues or issues with city-wide input. Briefs the Deputy Director and maintains liaison with the Director on precedent-setting issues.  Actively participates in agency-wide strategic planning and decision-making. Develops and proposes major new strategies and programs which are designed to improve services provided and outcomes achieved by the Agency. Monitors ODDPO functions for accountability at all levels of core line operations for high standards of service quality and outcome performance.  Facilitates strong and consistent communications across all levels of the core line operations. Develops and implements strategies to support team-building and effective service delivery among ODDPO staff.