Records Management Staff-006TU

Description Under direct supervision, the Records Management Staff is responsible for the inventory, storage and maintenance of the firms files and work papers within a prescribed office facility. The responsibilities of this position include, but are not limited to, assisting firm personnel and clients with requests to retrieve and file records (both on and off-site), and ensuring that records are properly stored and maintained within firm guidelines.

Responsibilities

Manages various facilities services functions at Ernst &Young sites ensuring that consistent, quality, and cost-effective services are provided.

Provides expertise to ensure that Ernst &Young assets and image are protected by maintaining a safe, functional and productive work environment.

Accurately labels, barcodes, and shelves newly submitted files in accordance with firm standards.

Ensure records submission forms capture all required data.

Identifies records with missing or incomplete data and notifies appropriate person(s).

Accurately enters data into records management database according to firm standards.

Efficiently retrieves and checks out records as requested in accordance with firm standards.

Effectively retrieves records from and returns records to offsite storage as requested.

Maintains compliance with firm records retention policy (e.g., data archiving, retrieval and destruction).

May assist in the maintenance of the litigation hold list as required by the General Counsels Office.

Qualifications

To qualify, candidates must have:

Education:

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a high school diploma or equivalent work experience

Experience:

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approximately 1-3 years of work experience

Knowledge and Skills:

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a positive attitude
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strong attention to detail
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sensitivity to clients' needs
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ability to meet or exceed customers' expectations
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strong oral and written communication skills
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active listening skills
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demonstrable interest in the business of the firm; the ability to develop internal contacts and resources
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a results-oriented approach; the ability to complete assignments on time and manage multiple priorities
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open-mindedness; flexibility; the ability to actively seek new challenges, take responsibility for personal development, respond positively to feedback, and offer input on how to improve processes and methods
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ability to work collaboratively
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computer literacy; willingness to learn Ernst &Young proprietary systems and software, including the Insight/Oracle records management database