Service Coordinator

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SUMMARY:
Responsible for planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers/Account Managers.

ACCOUNTABILITIES:
? Coordinates service resources.
? Procures Parts for each project.
? Assigns team members to project
? Schedules/Dispatches personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
? Inputs project location to system.
? Generates Work Order Documents, dispatches technicians, and notifies customers.
? Responsible for customer interaction/satisfaction
? Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
? Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
? Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
? Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
? Logs service start-up and service work requirements in job tracking system.
? Responsible for generating, interpreting, and printing various assigned reports.
? Flexibility to work overtime/weekends, as required.

One-year certificate from college or technical school; or six (6) months to two (2) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

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