Fraud Call Center Analyst

As a risk operations analyst, you will minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions. You will work under general supervision and demonstrate some judgement capability to review and/or investigate routine risk transactions or reports. In accordance with departmental procedures and Federal Regulations, you will take proactive measures to prevent losses through any of the following: performing investigations, placing deposit holds, returning checks, restricting accounts, blocking ATM/debit cards, analyzing suspicious account activity and properly reporting and categorizing activity that has created loss exposure. You will operate in a team environment and often have customer communications as a key component of your job responsibility. You will also rely upon effective relationships with Corporate Security, the Law Department, account officers and other representatives from various lines of business, and outside financial institutions.





Your daily activities will include:



Performing routine account activity review of risky transactions


Following standard procedures and action plans to reduce exposure on suspect items and/or transactions


Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes


Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary


Documenting the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes


Ensuring that regulatory, legal, bank and audit requirements are met


If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website: