Fraud Call Center Representative 082106 ELG1

 A global financial powerhouse, J.P. Morgan Chase&Co. is an industry leader. With 100,000 employees in over 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for institutions and individuals worldwide. What does this mean for you, the job seeker?



Opportunity! Our broad range of financial services activities, from investment banking to retail banking to e-finance, offer an exceptional range of career options for individuals. If you are interested in working in an environment where leadership, excellence, initiative and diversity are among our core values, then explore the opportunities at J.P. Morgan Chase&Co.


 


  As a Fraud Call Center Representative, you will answer a high volume of incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for, but not limited to, reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers, and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale, and verifying their security information and account activity.


 


Experience in a production-based environment is a plus in this position. Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time. Successful Fraud representatives strive for excellence. They also consistently project a positive, upbeat attitude, are articulate, dependable and flexible, and are able to make sound analytical decisions, they have good problem-solving skills, are ethical, are fraud knowledgeable, and able to balance the needs of the customer, the corporation and our shareholders.


 


If you meet the minimum requirements, and can provide positive contributions to above average customer service and team climate please apply. If selected for an interview, feel free to provide any documentation that supports your qualifications and experience at the interview.


 


Work Schedules:


Various full-time schedules are available


 


These positions are located in:


Elgin, Illinois Chase Card Member Site at 2500 Westfield Ave.
(Just 42 miles northwest of downtown Chicago (Approx. 1 hour from downtown Chicago))


 


Hourly Rates start at:


$11.00 per hour



MINIMUM REQUIREMENTS:


A minimum of one year customer service experience in a high volume retail or Call Center environment

Ability to work in a fast paced, high pressure phone environment

Basic PC and typing skills to include ability to navigate multiple systems within a windows type environment.

Excellent oral and written communication skills

Professional attitude

Above average professional phone skills/ Customer service oriented demeanor

Overtime required as needed

High School Diploma or equivalent


 


PREFERRED EXPERIENCE:


Banking, Call Center and/or Fraud experience