Fraud Call Center - Risk Management Analyst Bilingual Spa/ Eng (20060918)

  JPMorgan Chase is a leading global financial services firm with assets of $1.1 trillion and operations in more than 50 countries. The firm is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management, and private equity. Under the JPMorgan, Chase and Bank One brands, the firm serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients.



 

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. 

 

Fraud Call Center Risk Analysts answer a high volume of incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers, and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale, and verifying their security information and account activity.

 

Bilingual Analysts will handle calls from Spanish speaking as well as English speaking customers.

 

Experience in a production-based environmentis a plus in this position. Each team member is responsible for achieving specific performance standards that include team and individual performance factors such as quality and average handle time. Successful Fraud representatives strive for excellence. They also consistently project a positive, upbeat attitude, are articulate, dependable, and flexible, and are able to make sound analytical decisions, they have good problem solving skills, are ethical, are fraud knowledgeable, and able to balance the needs of the customer, the corporation and our shareholders.









 



















MINIMUM REQUIREMENTS:

At least one year high volume customer contact and customer service experience in a retail, service or call center environment

PC skills to include Windows

Excellent oral and written communication skills

Ability to quickly analyze and interpret data 

Ability to identify trends 

Demonstrated teamwork abilities 

Self starter- detail oriented

Demonstrated customer focus to include demonstrated patience, courtesy and enthusiasm











































 PREFERRED EXPERIENCE:

At least six months call center experience in a high volume customer contact role 

Six months Bankcard experience in a high volume customer contact role/ telephone environment

ACD experience a plus

Continuing education in Business/ Communications, Criminal Justice