Order Management Operations Supervisor

Order Management Operations is a high-profile/high-activity function within the Finance Organization responsible for processing contracts and orders, and providing excellent customer service.  The Order Management Operations Supervisor reports to the Senior Manager of Order Management and Fulfillment and interacts with other key partners including AR, Revenue, Credit, Sales Operations and Fulfillment. 

 

Responsibilities:

-  Monitor incoming order activity to ensure that all documents are reviewed and accounted for, and that orders are processed timely and accurately

-  Create and maintain customer records in Oracle and contract management system maintaining a high level of data integrity

-  Resolve order issues escalating to the Senior Manager as needed

-  Document, maintain and ensure compliance to scalable policies and procedures

-  Publish critical reports for revenue and commissions

-  Maintain and analyze metrics on order and contract processing

 

Skills:

-  Oracle 11i preferred

-  Leader capable of motivating a diverse team through periods of high-stress and increased activity

-  Ability to multitask and prioritize individual and team workloads effectively

-  Proactive problem solver who can influence change

-  Organized with a strong attention to detail

 

Education / Experience:

-  Bachelor?s degree or equivalent qualification with 5-8 years of work experience

-  2-3 years of management and/or supervision experience

-  Order Management experience preferred