Sr. Application Support Engineer

Thomson Financial is a leading provider of information and technology solutions to the global financial community.

The Thomson Financial Culture
Our employees embrace a number of commonly shared values - collaboration, accountability, customer focus, a bias toward action and results, entrepreneurial spirit and, at all times, the highest ethical standards. These values represent the behavior each employee is expected to exhibit in their role. In our view, fostering a culture that embodies these values will lead to success and growth for our employees and our business.

Thomson Financial is proud to be an Equal Employment Opportunity/Affirmative Action Employer. Troubleshooting routine product issues (Incident Tracking and Resolution). Lead short and long term projects providing detailed work plans, schedules, project estimates, resource plans and status reports. Analyze, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating products. Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software development lifecycle. Participate as an active member of the in the software development lifecycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements. Act as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenances (hosting moves).  Effective communication and presentation to key business stakeholders are instrumental. Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process.

 

Qualifications:

 Degree in computer science, engineering or equivalent business degree preferred; minimum of 3 years professional technology experience is required. 3+ years experience with administration of Windows 2000/2003 systems.  Unix experience a plus. Excellent understanding of and experience troubleshooting:
- .NET framework (C#, ASP.Net, Windows Services, Webservices)
- Visual Basic, COM/COM+
- ASP
- T-SQL
- XML and XSLT using MSXML
- JavaScript, HTML
- SQL Server 2000  Proven experience supporting client facing, web based applications.  Experience in Software Development Lifecycle  Extremely effective communication and presentation skills  Strong management, project management (PMP Certification a plus), and leadership skills  Ability to collaborate with Product Management, Development, Technical Operations, and Client Services Teams on ever day projects and issues.  Experience working in the financial industry is a plus.  4 year college degree (technical or business degree preferred)  3+ years of professional technical experience

 

PLEASE APPLY TO THIS LINK

http://www.thomsoncareercenter.com/search/view_job_xml.asp?src=rs&jobID=TC_137083&loc=Ext