ASSISTANT MANAGER II

Equal Employment Opportunity

Citizens Bank is an equal opportunity and affirmative action employer. Citizens Bank does not discriminate on the basis or race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected status.

Pay,Benefits, & Work Schedule

Hours per week: 40
Work Schedule:  Monday - Friday 8:00am-5:00pm, Saturday 9:00am-12:00pm

Qualifications

High School degree or equivalent required.
Associate's or Bachelor's Degree preferred.
Three years sales and service experience.
Supervisory experience required.

Responsibilities

Assist in the supervision and coaching of the franchise team in all aspects of sales, service and operations.  Principle duties involve coaching to achieve sales excellence and ensuring the delivery of high quality customer service.  Assistant Branch Managers must have a strong sales and service orientation and demonstrate an ability to lead and motivate others.
Overall responsibility for daily operations, including management of Teller (including Teller Manager) and Customer Service staff of a Tier II branch. Under guidance of Branch Manager may hire, fire, review, and counsel staff. Reviews teller work schedule. Schedules Bankers/Customer Service Representatives to ensure adequate coverage. Responsible for keeping branch in compliance with all bank policies and procedures and prepares branch for internal audits. Monitors branch service quality levels and coaches staff to achieve appropriate levels. Responds to complex customer complaints and questions. Coordinates special events such as Customer Appreciation Day. Opens and/or closes branch. Reports to Branch Manager.

To apply, please go to our Career Opportunity section at www.citizensbank.com/employment. Search for this position with the Reference Code below entered in the Job Requisition # section of your search.