Auto Custom Finance Collector II -Albuquerque, NM

As a collector, you will collect past due amounts on subprime auto loans, working with more difficult accounts (long term delinquent accounts and those not paid as promised.) You will locate and contact customers by telephone and mail, handle moderately difficult skip-trace assignments, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations. You may also help develop restructuring plans to assist clients in resolving delinquency and avoiding repossession of vehicle.


At least one year of telephone customer contact experience required
High school diploma or GED preferred
At least one year of collections experience required
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
Excellent analytical, communication, and negotiating skills
Ability to work well on a team and focus on results; adaptable and flexible
Proficient use of a PC and working knowledge of Microsoft Office software products (Word, Excel)
Bi-lingual( Spanish) is strongly preferred

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.


JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.