Back End Collections Representative

Green Tree is one of America's premier financial services companies, servicing the nation's largest portfolio of manufactured housing loans. Green Tree also services home equity, home improvement and consumer installment loans. We strive to provide our customers with world-class service and empower them to achieve their financial goals. We are currently seeking a dynamic, career-oriented professional to join our local Service Center in Rapid City as a Collector.

Position Function:

Aggressively pursue past-due accounts according to the Company Standard Operating Procedures and government regulations in order to achieve regional delinquency and default objectives

Position Responsibilities Include:




Persuade delinquent customers to bring their accounts current while using professionalism and tact


Responsible for meeting assigned production standards by collecting delinquent payments and by arranging payment plans over the phone


Achieve numeric standards for servicing past-due accounts without sacrificing quality of service


Adhere to Fair Debt Collection Practices Act and other legal regulations


Assist Collections Supervisor with training of new employees


Regularly update Collections Supervisor on status of accounts and special situations



Position Qualifications Include:




3 - 5 years prior collections experience


Experience in mortgage/finance industry a plus


Previous data entry experience preferred


Persuasive and professional communication skills (oral and written)


Good telephone communication techniques


Ability to meet goals and deadlines in a fast paced, highly stressful environment


Proficient PC skills


Ability to be on the telephone for long periods of time


Strong numeric aptitude, problem solving and analytical skills


Detail-oriented with strong organizational skills


Must be able to work a flexible schedule to include required evening and weekend hours



Our employees receive a generous benefits package including:




Competitive Pay plus Bonuses


Medical, Dental, and Vision Benefits


Paid Vacation and Sick Time + 10 Holidays (Vacation time begins accumulating from your first day!)


401(k) Eligibility the first of the month after 30 days of employment, plus employer match every pay period


Tuition Reimbursement


Business Casual work environment



There has never been a better time to build your career by joining Green Tree!

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