Collections Representative II

Wachovia Corporation (NYSE:WB) is one of the nation?s largest diversified financial services companies, providing 13.4 million household and business relationships with a broad range of banking, asset management, wealth management and corporate and investment banking products and services. Wachovia has retail and commercial banking operations in 16 states with 3,109 offices from Connecticut to Florida and west to Texas and California. Two core businesses operate under the Wachovia Securities brand name: retail brokerage in 49 states and in Latin America, and corporate and investment banking in selected industries nationwide. Globally, Wachovia serves clients through more than 40 international offices. Online banking is available at wachovia.com; online brokerage products and services at wachoviasec.com, and investment products and services at evergreeninvestments.com. Wachovia had assets of $553.6 billion, market capitalization of $86.0 billion and stockholders? equity of $48.9 billion at June 30, 2006.

The proposed merger with Golden West Financial Corporation (NYSE: GDW), parent of World Savings Bank, is expected to close in the fourth quarter of 2006, pending shareholder and regulatory approval. With this proposed merger, Wachovia would strengthen its position in California, Texas, Florida, New Jersey and New York, and enter attractive metropolitan areas in five additional states: Arizona, Colorado, Illinois, Kansas and Nevada. The combined company would serve banking customers through 3,400 offices in 21 states and Washington, D.C. In addition, Wachovia would gain mortgage lending operations under the World Savings Bank name in 39 states.

Requirements:

In this position, you will be responsible for reducing delinquency and gross losses on credit card accounts that range from 60 to 180 days past due, while meeting/exceeding team and individual goals. You will be expected to demonstrate strong/effective listening and negotiating skills combined with outstanding written/verbal communication skills. In addition, you will utilize all available resources to assist customers and effectively reduce delinquency, while being courteous and responsive to customer concerns. You will also operate dialer system to contact customers to negotiate payment arrangements, while using your excellent influencing and counseling skills to educate customers on alternatives for account resolution and/or the ramifications of their inaction. Additionally, you will use your exceptional analytical skills and collections tools to quickly analyze account situations and offer suitable alternatives to customers and/or make recommendations to leadership.

Solid understanding/knowledge of state and federal collections laws and ability operate within Wachovia?s guidelines and polices are required. Three plus years? credit card collections experience is necessary. Hours for the position are Tuesday through Thursday, noon to 9:00 p.m.; Friday, 8:00 a.m. to 9:00 p.m.; and Saturday, 8:00 a.m. to noon.

Wachovia recognizes and values the diversity of its employees, customers and business partners. EOE,M/F/D/V