Commercial Banking Account Administrator

Job Description Responsible for coordinating the account administration for commercial banking clients. Maintains the account including recordkeeping, responds to client inquiries, produces reports, and oversees transaction processing. Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.

Experience Required: 3-5 years experience in financial servicing/accounting fields, with client servicing background.

 

 

Knowledge & Skill

?  Knowledge of banking operations and accounting systems usually acquired through related experience is needed to administer commercial banking accounts

?  General business knowledge, including knowledge of accounting usually acquired through coursework, is required to oversee client transactions

?  Analytical, problem solving, and organizational skills required to identify and resolve account issues

 

 

Major Duties

?  Coordinates the account administration for commercial banking clients.

?  Receives service requests from clients and partners; executes daily client activity, oversees transaction processing, handles inquiry resolution, obtains appropriate documentation, and ensures systems information is up-to-date.

?  Oversees developlment of appropriate action plans for client activities and ensures execution and follow-up.

?  Coordinates with servicing team on execution of client activity, communicating with client and vendors as appropriate.

?  Ensures accurate set up of fees and balances.

?  Documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

?  Develops clear understanding of clients' need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions.

?  Assists relationship managers in developing additional business, making client presentations, and coordinating servicing team.

?  Identifies service effciency enhancements, process improvements, and service delivery using creative and proactive measures.

?  Monitors Banking operations and accounting activities to ensure that all necessary reports, documents, tickets, etc. are processed to facilitate client services.

?  Communicates with client regularly to inform them of account set-up or status, document requests, or other information.

?  Researches client records, contracts, agreements, etc. to respond to inquiries. Informs client of steps taken to resolve problems.