Customer Care Financial Representative
Quality. Responsibility. Mutuality. Efficiency. Freedom. Unusual values for a $5 billion company? Not at Masterfoods USA! The Five Principles of Mars have inspired us for over 90 years. More than a statement of values, they are the explanation for our success and the formula for our future.
Masterfoods USA creates the foods you love, like M&M's?, SNICKERS?, DOVE? and UNCLE BEN'S? . . . and the foods your pets love, too, like PEDIGREE?, CESAR?, WHISKAS? and SHEBA?.
We stand apart because we are a global leader in the food, snack and petcare industries and one of the most successful family-owned businesses in the world. Currently, we are looking for qualified, diverse individuals to apply for the following position:
The Customer Care Financial Representative has accountability for assigned accounts both operationally and analytically, including accountability of the deduction portfolio, efficiency initiative support, deduction collections and Field Sales Support. Provides reporting for Sales team relative to investment and budget.
Key Responsibilities:Process the system set up of new customers to Masterfoods USA. Manage and control the deduction resolution process in connection with internal and external business partners including brokers, sales representatives, customers, and third party vendors.Provide communication to customers, Customer Care Managers, Sales Teams regarding deduction trends, status and invalid deduction activity. Provide recommendation for process improvement where appropriate.Works with account team and others to resolve root cause issues which cause unnecessary deductions. Assists with set up and routine support of MFUSA and Customer initiatives. (could include efficiency programs, pick up, promotion payment programs) Provide reporting relative to deduction activity. Collect invalid deductions. Proactively recognize customer payments patterns outside agreed policies Demonstrate understanding of P&L components and impact Customer Care Finance Representative has on the P&L. Participate in projects in both Customer Care and cross functional arenas.
Minimum Qualifications:
1 year of business experience
High school diploma or GED
Proficiency with Microsoft Word and Excel
Limited travel may be required
Some overtime may be required
Successful completion of a drug and background screen
Preferred Qualifications:
BA/BS in Business, Accounting or Finance
Basic analytical skills
Knowledge of Access
Knowledge of collection methods
Knowledge of basic deduction policies, processes and fundamental bankruptcy understanding
Ability to calculate figures and amounts such as discounts, percentages, volume
Ability to utilize data reporting systems (Business Objects)
Solid judgment and decision making ability
Strong interpersonal persuasion skills
Strong oral and written communication skills
Company-paid relocation is not available for this position.
As a privately-held, family-owned company, Masterfoods USA offers benefits which reflect our commitment to attracting and retaining great people. This includes excellent pay, competitive health and dental care coverage which begins on your first day of work, one of the most generous retirement and savings plans in the nation, a very competitive vacation plan and unrivaled career advancement opportunities, to name just a few of our unique and generous benefits.
If you're looking for a place where you can take ownership for your work, where the pace is fast, the environment is built around the importance of open communication, and where employees are called "associates" and treated as such, then we want to hear from you.
We value a diverse work environment and encourage qualified individuals to apply, regardless of race, religion, disability, national origin, veteran status, gender and age. Masterfoods USA is an Affirmative Action and Equal Opportunity Employer.
Visit www.mars.com to learn more about our company and for information about all of our current openings. Please, no agencies.
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Financial Services 
