Customer Service/Sr. Customer Service

Nicholas Financial, Inc. (NASDQ: NICK), one of the largest subprime auto finance companies in the USA, is looking for an Customer Service/Sr. Customer Service  to join the West Palm Beach, Florida team.  Both job summaries and job qualifications are listed below.

 

The Service Representative is responsible for insurance processing, contract processing, cashiering, assisting with credit application processing and collections.  Exercises discretion in scheduling work, composing correspondence, ensuring the safekeeping of internal/external customer files, maintaining accurate files and records, filing, typing reports, proposals, memos and letters.  Handles, directs or screens incoming telephone calls.  Responsible for handling matters of a complex and/or confidential nature.  The incumbent will usually be closely supervised for the accuracy of work.

The qualified candidate will possess:

- High School Diploma or equivalent with some business school or junior college courses; plus 6 months experience in consumer and/or auto finance industry; or equivalent combination of education and experience

- Desire to promote the sales program and assist in the collection efforts 

- Excellent customer service skills

- Strong work ethic

- Ability to work in a team environment and multi-task

- Bilingual English/Spanish preferred

 

The Senior Administrator is primarily responsible for coordinating the timely generation of complete credit applications from dealerships for the Branch Manager?s review.  This position is also responsible for assisting the Branch Manager in the supervision of the personnel assigned to the Branch.  The position requires proficiency in all phases of office administration as well as a clear understanding of the lending guidelines and regulations.

The qualified candidate will possess:

- 2-5 yrs experience in consumer and/or auto finance industry; or equivalent combination of education and experience

- Desire to promote the sales program and assist in the collection efforts 

- Excellent customer service skills

- Strong work ethic

- Ability to work in a team environment and multi-task

- Must possess a valid drivers license

 

BOTH POSITIONS OFFER THE FOLLOWING COMPENSATION AND BENEFITS PACKAGE:

- Competitive base salary

- Excellent Bonus incentive plan

- Medical, dental, life, etc.

- Matching 401(k)

- Excellent opportunity for advancement

 

Only dedicated and hard working professionals with the ability and desire to succeed need apply.  This is a great job!  It is always challenging, every day is exciting and the pay is great!