Customer Support Advisor I (Collections) - CCS (200609) TCC100

As a Customer Support Advisor (Collector), you play an integral role by handling interactions with Chase credit card clients in attempting to resolve delinquency and directly impacting the risk of loss to the bank.  You will act as a credit counselor by offering solutions based on card members’ individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts.  Advisors are responsible for maintaining good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the cardholder and Chase. A portion of your day will be spent finding additional contact information to locate customers.  As an Advisor, you will gain an understanding of consumer credit laws, bankruptcy, outside vendors/agents and foreclosure laws.  Additionally, you may be exposed to other internal departments such as legal, bankruptcy, and settlement, partnering with them to enable debt repayment. 


Working in a fast-paced call centre environment, you will handle outbound and inbound calls to offer payment solutions and educate our customers on the importance of good credit. You are results oriented and enjoy the challenge of meeting or exceeding your goals and being rewarded for it through an excellent incentive plan.













At least one year customer service, call center, collections or banking experience preferred
Ability to use basic business mathematics, including percentages, decimals, and application of basic formulas
Excellent oral and written communication skills; Ability to listen carefully, probe for additional details, and ask targeted questions to gather information
Ability to be understanding, helpful, cooperative, and sensitive to needs and feelings of others; maintaining composure in difficult situations
Able to positively adapt to a rapidly changing environment
At times, working with valued customers who are upset and not cooperative
Must be very willing to work in an environment that requires heavy phone-based customer interaction (up to 85%)
Good computing and keyboarding skills with the ability to maneuver in a Windows based environment

 





JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.