Dealer Relationship Manager

Dealer Relationship Manager - Zone D

JOB CODE - 6488

 BASIC FUNCTION (Position specific requirements may also be included at end of description)

The Dealer Relationship Manager is responsible for managing and marketing assigned dealer relationships. This team member will provide quality customer service by satisfying the business needs of the customers and AmeriCredit. This team member's overall responsibility will be to develop dealer relationships that generate contracts according to AmeriCredit's established credit risk and profitability models.
JOB DUTIES

Build relationships with dealers by providing the highest quality customer service in the industry.
Effectively manage and market assigned dealer relationships to achieve all quality, pricing and volume objectives.
Follow up on approved deals.
Maintain a log of dealer visits and dealer feedback into Dealer Central.
Support all Lender Alliance development efforts as directed by the AGM.

Support and assist fellow team members and the AGM in planning and execution of the Buying Centers operations.
May be directed to assist in underwriting by the AGM, if credit authority has been granted.
Meet efficiency goals by effectively communicating with dealers in regards to closure, booked to approve and overall performance. Address any poor performing dealers and follow up on a monthly basis to see that dealer is meeting company objectives.
Communicate a weekly marketing schedule and follow-up with dealer call notes for all field activity.
Analyze dealer specific data (Cognos reports) on efficiency trends, profitability and performance.
Review findings with management and address dealers in problem areas. Discuss these reports with AGM or Regional Mgr and decide on appropriate action to be taken on dealerships that are not meeting company objectives within a 90-day period.
OTHER IMPORTANT DUTIES

Other duties as assigned.
Promote a culture of teamwork, excellence and integrity.
REPORTING RELATIONSHIP

Reports to: Area General Manager/Other
Direct Reports: None




QUALIFICATIONS

Knowledge
Complete understanding of AmeriCredit's credit policies and procedures.
Thorough understanding of AmeriCredit's profit goals and risk pricing criteria.
Thorough understanding of AmeriCredit's products, programs, initiatives and alliances.
Must have a thorough understanding of dealership operations and the auto finance industry.
 

Skills
Strong interpersonal and people skills.
Must possess the ability to make consistent quality decisions.
Must possess team building and relationship management skills.
Must be self-motivated and able to work independently.
Able to meet deadlines and establish objectives.
Must have strong marketing and sales skills.
Excellent verbal and written communication skills.
Must be proficient in computer software such as Excel, Word, PowerPoint, CMSI, Dealer Track, Cognos and AS 400.
 

Experience
3 to 5 years of prior credit underwriting experience.
3 to 5 years of successful sales experience.
Experience as a Branch Manager or Assistant Branch Manager or equivalent consumer finance industry experience.
High School Diploma or GED required.
Bachelor's degree preferred.
 

WORK CONDITIONS

Home-Car, office environment.
Requires local travel within defined territories and extensive follow-up.
Must have a good driving record in accordance with AmeriCredit's policy.

 

www.americredit.com

 

AmeriCredit does not discriminate in the recruitment, hiring and conditions of employment on the basis of race, color, religion, national origin, sex, marital status, and disability, age or veteran status.  Employment consideration necessitates that you meet all minimum qualifications required for the position for which you are applying.