EPD Collections Supervisor

A global financial powerhouse, J.P. Morgan Chase & Co. is an industry leader. With 100,000 employees in over 50 countries, we draw on a full range of capabilities to provide integrated financial solutions for institutions and individuals worldwide. What does this mean for you, the job seeker? Opportunity! Our broad range of financial services activities, from investment banking to retail banking to e-finance, offer an exceptional range of career options for individuals. If you are interested in working in an environment where leadership, excellence, initiative and diversity are among our core values, then explore the opportunities at JPMorgan Chase.




As a Subprime Mortgage Collections Supervisor , you will oversee a unit of approximately eight to fifteen collectors, ensuring their unit objectives and standards are met. You'll compile and analyze statistical data relative to unit productivity, monitor live calls and provide feedback to staff, provide advice and answer questions concerning collections activities, review the status of the most delinquent accounts and handle the collection efforts. In addition, you will authorize adjustment of finance charges and approve unusual repayment arrangements. It will be your responsibility to advise your staff of any change in policy or procedures, to allocate resources, plan work schedule, and assign work. You'll train new staff members, conduct performance reviews and make recommendations regarding corrective actions and dismissals.



 5+ years of collections/loss mitigation experience

 Prior experience managing teams of 8-15 collection representatives

Some college; a degree is preferred but not mandatory

Minimum 2 years management experience in a collections 'ownership' environment, within the 60+ area

 

JPMorgan Chase offers an exceptional benefits program and a highly competitive compensation package.



 



JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.