Financial Aid Administrator/collector

Job Purpose:

Protects and recovers organization's assets by monitoring accounts; collecting delinquent accounts.

Duties:

* Prevents losses by monitoring customer account balances; notifying customer with exceeded balances; suspending service of high-risk accounts.

* Controls delinquent balances by preparing and mailing past-due notices; suspending service to past-due accounts.

* Collects delinquent accounts by locating and contacting customers; establishing repayment terms and schedules.

* Minimizes losses by referring uncollectable accounts to credit manager.

* Uncovers fraud by monitoring suspicious account activities.

* Supports legal action by collecting, analyzing, and summarizing information.

* Protects organization's value by keeping information confidential.

* Avoids legal challenges by complying with legal requirements.

* Updates job knowledge by participating in educational opportunities.

* Enhances credit and collection and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications:

General Math Skills, Phone Skills, Verbal Communication, Organization, Informing Others, Thoroughness, Persistence, Deadline-Oriented, Legal Compliance, Results Driven, Objectivity