Fraud Manager

  1) MUST have Ecommerce experience (ie. Credit card and Charge back hands-on knowledge)
2) Start will be starting-up the new Fraud department.
3) Start must be good at hands-on spotting fraudulent trends and activities. And familiar with Best practices, etc.

Position Summary:
The role of this position is to lead the management team to become a proactive, best in class fraud prevention organization.

This new position is responsible for the management of the fraud department and its staff members to ensure efficient and productive operations, including: effective supervision of the staff, performance appraisals, scheduling, department meetings, training and guidance. The Fraud Manager is responsible for the management of fraud policy, fraud operations and fraud reporting & analysis. Primary department responsibilities are to prevent fraudulent transactions from being approved. This position will provide reporting, analysis and recommendations to senior and executive management, and ensure that appropriate fraud training is in place.

The successful candidate must be proactive and forward thinking, able to motivate staff to above average performance, effectively interact with and communicate to all levels of management and recommendations to senior and executive management, and ensure that appropriate fraud training is in place.

The Fraud Prevention Manager and staff are responsible for investigating fraud perpetrated against the company and its customers. Prevention is an ongoing effort achieved through consumer, employee training, and establishment of controls, monitoring trends and taking proactive steps to thwart fraud.

In addition, this leadership position will keep abreast of and analyzes current fraud schemes in order to recommend changes to policies and procedures utilized by the company in conducting funds transfer transactions. The Fraud Manager serves as a knowledgeable resource to staff in the Fraud Prevention Department as well as to company employees and managers in other departments.


Key Responsibilities:
? Review various reports for suspicious data elements, patterns and activity, contact customers to verify account activity and take appropriate account level action and accurately document details of customer interactions.
? Develop and implement comprehensive, data-driven fraud detection and prevention strategies
? Ensure proper organizational structure is in place to detect, monitor, report, and prevent payment fraud
? Lead the Fraud Detection & Risk Analysis, Charge-off, and other appropriate operational teams
? Recommend and train department on fraud detection and mitigation tools and software
? Champion the risk management vision for all company teams and associates.
? Interface with cross-functional team members associated with fraud-related projects.
? Present updates to senior managers as needed
? Partner with local and Federal Law Enforcement agencies
? Work closely with fraud detection and analysis teams to identify fraud patterns and trends.
? Identify root causes of fraud losses and determine potential and viable solutions.
? Manage projects to ensure successful implementation of fraud strategy and prevention tools.
? Effectively use standard 3rd party risk verification and investigation tools to identify high-risk accounts from low risk accounts using Accurint, Experian, and Lexis Nexis.
? Provide periodic fraud case reviews and summary reports.
? Manage training for front-line personnel on risk management best practices
? Prepare pertinent data for use by internal security and legal departments as well as by external law enforcement agencies.

Minimum Job Qualifications:
? BA/BS Business or related field
? 5 years in a Fraud management position
? 5+ years management experience in a Fraud Dept management or supervisory position
? Proven track record with positive results in reducing fraud losses
? Proficiency in PC software, Excel, Word, Outlook, Access
? Highly developed written and verbal communication skills
Ability to positively interact with all levels of management, agents, customers and co-workers as well as external contacts such as law enforcement
? Strong interpersonal, telephone, customer service skills, including ability to interact with various cultures and backgrounds
? Excellent decision-making, problem-solving, analytical skills
? Presentation skills to publicly spearhead executive level discussions or off-site agent training sessions
? Strong time management skills, including ability to prioritize work assignments with changing priorities

Preferred Qualifications:
? Fraud Certifications preferred