Hcfg Prod Mgr 1

Job Description: Lead and manage escrow administration (real estate tax and insurance operations) and new loan boarding teams within the Reverse Mortgage Servicing Group. Manage two supervisors and 15-20 indirect team members. Responsible for making decisions on performance reviews, terminations, discipline, salary actions, etc. Engage supervisors and team members in successful execution of organization and cultural changes. Formulate procedures, policies and methods which directly impact the work unit and working with other internal (and external) departments and/or outside customers, suppliers, stakeholders, on changes impact those groups, as well. Manage projects that primarily impact functional business unit. Identify and analyze opportunities for process improvements internally and cross functionally that will improve performance benchmarks with Fannie Mae and HUD. Develop and manage outsource vendors performing real estate tax and hazard insurance operations and functions. Promote diversity and an innovative climate. Develop relationships with internal and external business partners to ensure successful execution of initiatives that support the business. Identify technological solutions that support objectives focused on investor/insurer timelines, mitigating losses and customer satisfaction and retention.
This position will be part of the Reverse Mortgage Servicing leadership team responsible for providing superior customer service to our reverse mortgage borrowers and servicing team members. The leadership team is also responsible for developing, setting, communicating and executing strategic and tactical direction for the business unit, as well as ensuring quality and efficient operations.


Minimum Qualifications: 4-6 years mortgage operations experience, preferably in mortgage servicing. . Previous supervisory experience (at least 2 or more years) of small to medium sized groups is essential. Strong customer service and organizational skills and the ability to multi-task in a fast paced environment is required. Candidate must have proven leadership skills and the ability to maximize productivity without sacrificing quality. The candidate must have the ability to motivate & develop employees. Exceptional communication skills are required. Candidate must be able to analyze procedures/information to identify potential problem areas.


How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANT_NW/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteID=1&Opening=3063169 We do not acknowledge the Monster.com Online Application.


WELLS FARGO IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER M/F/D/V.