Knowledge Specialist - (Online Technical Communicator)

FactSet Research Systems Inc.

 

FactSet is a leading provider of online data and analytic tools for investment professionals. With headquarters in Norwalk, Connecticut, FactSet employs more than 1300 people. The company generates over $320 million in annual revenues and, since 1996, trades publicly on the New York Stock Exchange under the symbol FDS. 

 

FactSet?s combination of integrated data, applications, and industry-renowned client service brings global financial and economic information to clients worldwide.

 

FactSet offers clients an extensive data library wrapped in functionality, making it easy for them to convert raw data into powerful information. With a combination of sophisticated tools, sources of data, and powerful applications on one platform, FactSet lets clients seamlessly maneuver from one task to another, integrating data from multiple sources into a single location.

 

FactSet has ranked as one of Forbes? ?200 Best Small Companies? for eight consecutive years. 

 

FactSet has the benefits of a start-up company without the risks. The company continues to maintain operations without any debt, and thanks to our rapid growth, employees are given immediate responsibility and opportunities for advancement. FactSet?s management encourages and rewards entrepreneurial efforts, another factor that contributes to FactSet?s success.

 

The environment at FactSet is one of a friendly cooperation. Our employee retention rate has historically averaged over 90 percent. This measure confirms that employees are treated well and that opportunities abound. As the financial services software industry continues to grow, so with the opportunities at FactSet.

 



Job Description

 

The Knowledge Management group at FactSet Research Systems in Norwalk, CT, captures, organizes, and manages FactSet's proprietary corporate knowledge. By leveraging personal knowledge, the group transforms information into useful external and internal content and then delivers the right content, to the right people, at the right time within the FactSet community.

 

To meet these goals, the group collaborates with product managers, product specialists, and engineers throughout the product development process as well as with the sales and support teams to determine the most useful documentation, online learning, and communication strategies.  The team strives to make the user's experience with FactSet software as easy and efficient as possible.  In addition, the group facilitates both internal and external knowledge sharing through its various platforms and communication tools. 

 

Knowledge Specialists become experts in FactSet products and services and are responsible for developing and managing FactSet?s client communication applications.  This includes managing Online Assistant, FactSet?s state-of-the-art knowledgebase, and Broadcast, FactSet?s client messaging application. 

 

Group members also facilitate knowledge sharing at FactSet by managing FactSet?s interactive Online Learning modules and FactSet?s Intranet.  In addition to online communication, group members work closely with other departments in the Corporate Communications group on a broad spectrum of projects, including marketing materials, printed manuals, and campaigns.

 

 

Job Requirements

 

?Solid writing skills with an ability to present information in a clear and creative manner
A high degree of motivation, strong organizational skills, and attention to detail
Willingness to work as part of a team to identify and develop new and creative ideas for disseminating information
Ability to efficiently handle and prioritize multiple projects
Strong interest in writing, finance, computers, and technology
Excellent interpersonal skills and professionalism

 

Highly desired

 
Experience with desktop publishing software, HTML authoring, and Web development

 

FactSet Research Systems Inc. is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workforce.