Merchant Fraud Investigator

Merchant Fraud Investigator

 

CyberSource provides businesses with services and software designed to automate the processing of web, phone and other customer-not-present credit card and check transactions.  Our complete suite of hosted transaction services and software products includes real time fraud screening, verification and compliance services to ensure our customers are transacting safely and are in compliance with state and federal commerce regulations.

 

We?re looking for a Risk Analyst to join our growing Managed Risk Services team in investigating potentially fraudulent orders for some of our largest customers.  This will involve researching a high volume of suspect orders to identify and decline fraudulent orders before they are processed.

 

This will be a temporary, contract position lasting 3 to 6 months.

 

The successful candidate will need:

 

?  2+ years of customer service experience

?  1+ years of fraud investigation experience, preferably with online purchases

?  Professional verbal and written communication skills

?  Advanced proficiency, savvy, and familiarity with the Internet

?  Well-developed PC skills (MS Office, etc.). Excel proficiency very helpful.

?  Strong work ethic and ability to work with minimal direct supervision

?  Above-average attention to detail

?  Bachelors degree is a plus

 

Please send resumes to moconnor@cybersource.com or fax them to (650) 625-4415.