Mortgage Operations Education Consultant

Job Description: GENERAL FUNCTION: Designs, develops and implements advanced education programs for the Bancorp and affiliates. Coordinates employee education with Division Managers and Human Resource Relationship Managers. Aids in the development and facilitation of fundamental courses to support corporate and affiliate education needs. Provides internal consulting support to facilitate the learning process and skill development.


ESSENTIAL DUTIES AND RESPONSIBILITIES:


I. Assesses education needs and develops appropriate curriculum to support those needs to achieve immediate and long-term goals.
A. Works collaboratively with the management team and Human Resource leaders to assess the needs of individual divisions, departments and employees.
II.Facilitates education classes for non-exempt and exempt employees.
A. Develops facilitator and participant guides, as well as, appropriate multi-media classroom presentations.
B. Conducts Train-the-Trainer sessions for designated classroom facilitators in affiliates.
III. Measures and evaluates effectiveness of education efforts and transfer of learning through continuous communication with management, group feedback, course evaluations and assessments.
A. Communicates regularly with Director of Education and management team to assess current and future initiatives.
B. Assesses creative alternative methods of delivering programs to all levels of employees.
C. Performs measurement analysis on training programs to determine the effectiveness of a program, assesses the best method of delivery or make any necessary changes to a current program.
IV. Coordinates logistics of education in affiliates and Cincinnati with appropriate contact person(s).