Professional – Investor Services

Functional Area: Portfolio Management

Position Title: Professional ? Investor Services

Job Level: Analyst/Associate

Location: New York-Westchester

City Position is Located: New York

Education: Bachelors Degree

Description
Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.

The Investor Services team is charged with providing a best in class service to both our clients and their investors. The role of an IS Professional is key to meeting this goal.

Responsibilities of an IS Professional include:
? Providing day-to-day Investor services to both the Fund Manager and the investors in the fund.
? Providing oversight and guidance to some other members on the team.
? Keeping line management appraised of operational issues in a timely manner.


Skills Required
Service Delivery
? Act as a primary contact point for fund investors.
? Act as a primary contact point to the Fund Manager for investor related information.
? Provide authorised parties with copies of fund investment documentation.
? Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
? Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
? Process the cash movements associated with investor activity.
? Provide investors and their nominees with statements, contract notes and other documentation.
? Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
? Ensuring that the records of the fund are maintained in a complete and organised manner.
? Produce MIS and other internal operational reports that assist in the effective operation of the team.
? This role has particular responsibility for the second level review of activity entered by fellow team members.
? All of the above should be carried out in compliance with the Service Level Agreements agreed with each client.

Team Leadership
An IS Professional in Investor Services plays a key role in the day-to-day operation of our team. Key responsibilities include:
? Training and mentoring of some individual team members.
? Ensure that individual team members are aware of the polices, controls and procedures that apply to their role.
? Providing an escalation point for team members.
? Ensuring that line management are made aware of any issues in a timely manner.
? Highlighting resource constraints to line management.

Compliance
Investor servicing requires compliance with a range of policies. The IS Professional should have:
? A detailed knowledge of the offering documentation for the funds being serviced.
? A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
? A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls.

Projects
The IS Professional plays an important role in various IT and Operational Projects. These activities include:
? Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service.
? Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation).
? Participating in the inconversion of records from other administrators.


Skills Desired
An IS Professional is likely to have the following characteristics:
? A number of years prior experience of investor servicing. Knowledge of hedge fund processing is a strong advantage.
? Some experience in supervising and reviewing the work of others.
? An aptitude for client service.
? Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
? An ability to work under pressure and an ability to cope with increased work loads at month-end.
? An ability to work as part of focussed team.
? An ability to use key financial systems and other IT tools.
? A third level qualification ? preferably in a business or numerical discipline.

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