Program Collector - OI

CITY: Cedar Rapids STATE: Iowa COUNTRY: USA Essential Functions (Responsibilities):
* Collect delinquent and problematic accounts to minimize delinquency on all receivable types and maximize sundry income
* Develop and maintain positive, productive relationships with industry segments, team members, and other internal components
* Develop and maintain working relationships with vendors to aid in our collection strategy
* Knowledge of lease process, collection and call center procedures
* Complete extensions, restructures, settlements and other modifications as necessary and appropriate
* Complete write off submittals, litigation referrals and "scratch" accounts as deemed appropriate
* Handle complex tasks
* Prepare summary reports for management, vendors and internal functions
* Resolution of problem accounts, including escalating with lessee and internally with management to notify of issues to proactively manage/resolve issues.
* Utilize collection techniques including investigations and skip tracing
* Communicate directly with customers, vendors, sales reps, Risk contacts, relationship managers, etc as needed
* Review and analyze financial statements and communicate findings to management.
* Document procedures as needed
* Meet/exceed targeted goals, including delinquency targets, and service standards
* Special projects as assigned
* Other duties as assigned

Qualifications/Requirements:
* Previous work experience in a call center, financial or related field
* High school diploma or GED
* Ability to work independently as well as in a team environment
* Demonstrated strong negotiation and escalation skills
* Excellent communication skills-interpersonal, verbal, and written with the goal of influencing outcomes
* Self starter; attention to detail; accurate and well organized
* Strong problem solving and mathematical skills
* Ability to handle multiple tasks simultaneously and continually meet deadlines
* Proficient with Microsoft Word and Excel
* Strong work ethic demonstrated through attendance, individual and team commitments

Desired:
* 2+ years of previous collections experience in leasing, financial services, or call center environment
* Previous work in a leasing environment
* At least a 2-year degree
* Experience with other Microsoft applications

General:


We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.