Retained Specialist

CitiFinancial Auto, with over 4,000 employees, provides auto financing to U.S. consumers via auto dealerships and the Internet. CitiFinancial Auto serves 900,000 customers and maintains relationships with more than 12,000 dealers. It serves franchised and independent auto dealers through 11 regional buying centers and 155 branch offices across the country.
CitiFinancial Auto also makes auto loans to consumers through its online auto loan program. Additional information may be found at www.citifinancialauto.com CitiFinancial Auto is a member of Citigroup, the world's largest financial services company, which has 200 million customer accounts and does business in more than 100 countries. For more information visit www.citigroup.com Citigroup is an Equal Opportunity Employer M/F/D/V.





PRIMARY FUNCTION:

 

Incumbent will be responsible for minimizing losses due to bankruptcy through effective and efficient monitoring of accounts.

 

GENERAL DUTIES AND RESPONSIBILITIES:

 

Initiate follow-up on retained bankruptcy accounts per Retained Department policy and procedures.

Initiate repossession activity on applicable accounts.

Request applicable notices per retained bankruptcy procedures.

Request social security searches/credit bureau reports, as appropriate (soft-skipping accounts).

Communicate with outside counsel on applicable accounts.

Perform other duties/activities as assigned and/or requested.



EDUCATION AND EXPERIENCE REQUIRED:

 

1+ years collections/customer service experience.  Knowledge of Chapter 7 bankruptcy via experience or a degree program preferred but not required.  Strong written and verbal communication skills. Detail oriented with the ability to organize and prioritize multiple tasks.  A high level of self-motivation and ability to work independently.  Previous PC experience required.  Previous AS400 experience helpful.