SMP MLO

Job Description: GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for branch office and outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Assumes overall responsibility for the residential mortgage loan from application to closing.

DUTIES & RESPONSIBILITIES:


Work with assigned branch office(s) to ensure awareness of mortgage loan products and policies.


Handle referrals from each branch office and provide appropriate follow-up and feedback.


Develop referral contacts (realtors, builders, professional and personal contacts).


Maintain knowledge of Fifth Third Mortgage Company's policies and procedures.


Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.


Follow defined protocol for escalation exceptions.


Take applicant applications by completing Fannie Mae form 1003 on the laptop.


Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses and transmitting the loan to LOMAS.


Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management.


Manage pipeline for all originated loans through closing and complete required management reports.


Communicate with branches and/or applicants of providing timely updates and progress reports.


Maintain high levels of customer service while managing each applicant's and support staff's expectations.


Attend and participate in all Consumer Lending meetings as required.


SUPERVISORY RESPONSIBILITIES:
None.