Sr Operations Specialist I - ROC

Group Objective Schwab Operations' middle office and street-side operations functions are critical parts of the engine that makes Schwab's business run. We make investing and trading possible by: running the processes for opening and maintaining client accounts; helping ensure quality execution and settlement of tens of millions of trades; custody and servicing of assets; and facilitating reporting and communications for more than eight million client accounts. Never content with the status quo, we're continually looking for ways to leverage technology in an effort to improve systems and services to help exceed our clients' and business partners' needs. Our ability to continually streamline how we work and provide the high service levels makes Operations a key competitive advantage for the firm.    


Job Description


Operations Specialists in the Retail Operations Center (ROC) perform a variety of functions and services for our Individual Investor client group. An integral part of this role includes processing and internal and external client contact. The processing aspect encompasses tasks such as new account opening, account updating, customer correspondence, transfer of accounts, wired funds, received/issued checks and stock certificates.


 


In this role, you will be asked to switch gears throughout the day to assist with meeting critical cut-off times or high volume processing spikes. Flexibility is a key aspect of this role and the ideal candidate will need to be equally comfortable with direct client interaction as they receive inbound client service calls and network internally to research and resolve client operational issues.


 


Technical/Functional Qualifications


To be effective in this role, the ideal candidate will demonstrate the ability to build and sustain strong relationships with clients and partnerships with associates in the Branch and Investor business segments. Partnership and respect within the team are also a requirement as there may be times when the specialist is called upon to coach, train or mentor their peer group. Productivity, quality, accuracy and accountability are key attributes that will mark the finalists for this position.


 


Candidate will have:



Bachelor's degree or equivalent business experience


Series 7 & 63 required


Typically 3-6 years in the securities or financial industry


The ability to learn quickly 


 Proficient PC skills, including Microsoft Office (Excel and Word)


Excellent communication and interpersonal skills


Demonstrated ability to provide leadership and guidance to peers


Researches and resolves client issues and problems


Ability to manage potential risk


Flexibility with regard to both schedule and role as both may change with little notice in response to market activity and business demand.


 


Please note:  Interviews may not be granted to all candidates who apply. Your qualifications will be reviewed to determine if your skills and experiences are within the scope and responsibility of this position.  If your skills and experiences are outside the scope of this position, we may interview you for a position that we feel will more closely matches your skill sets.


 


 Interested candidates should apply online.

Education: BA/BS