Teller Manager - 13608

Harris N.A. is an integrated financial service organization providing personal, business, corporate and institutional clients with banking, lending, investing and financial management solutions. We are deeply committed to a high performance culture; one that values diversity, continuous learning, employee commitment and community involvement.

Job Accountabilities:
- Provides professional and courteous service in processing a wide variety of day-to-day and special service customer transactions.
- Processes a variety of new savings, certificate, IRA-Keogh and checking accounts.
- Balances assigned cash drawer according to standard procedures.
- Supervises the activities of the Teller staff by assigning work, training, answering questions, solving problems, helping with complex transactions and sensitive customer relations problems/complaints.
- Ensures the Teller staff possesses the necessary skills to understand and execute customer banking transaction needs, and are proactive in offering suggestions and options.
- Ensures tellers provide customers with professional and courteous service.
- Make exceptions/override approvals while minimizing Bank exposure.
- Identifies risks and/or problems associated with new account opening procedures, regulatory compliance, overdraft authority and Bank Secrecy Act.
- Identifies customers? needs and matches needs with appropriate product or service.
- Makes qualified referrals to other team members, including across lines of business.
- Supports Branch Management with the day-to-day administration of the branch operations, including the completion of audits, maintaining joint custody and processing of internal entries.
- Provides leadership through recognizing, coaching, stimulating, visioning and team building.
- Adheres to Bank policies, directives and procedures.
- Participates in interview process for hiring of all teller/teller supervisor positions.
- Provide Human Resource Management for all teller/teller supervisor jobs including PPR?s, Developmental Plan/Training, Goal Setting and Corrective Action.
- Conducts Teller Meetings on an on-going basis to provide procedure updates and general information.
- Handles equipment and system issues including false alarms.
- Completes customer verifications as required.
- Plans and administers salary actions.
- Monitors teller difference records.
- Maintains attendance record and vacation schedules.
- Performs additional duties as assigned.

Education:
High School education or equivalent work experience. College or other courses related to retailing banking preferred. Three to five years of teller or work related experience. Bank Secrecy Act Experience. Previous supervisory experience. Knowledge of on-line procedures, deposit/check processing, personal banking products/services, and commercial deposit products. Compliance training.

Experience:
Five years of teller or related work experience. BSA experience and previous supervisory experience preferred.

Schedule:
Monday-Thursday 6:45-6; Friday 6:45-6:30; Saturday 6:45-1. One day off during the week.

We reward our talented professionals with a base salary and competitive compensation package, life, health, dental, pension plan, 401(k) and an exceptional working environment.

To explore this opportunity to join Harris N.A., visit our website and apply for position #13608 at www.harrisbank.com