Accounts Receivable Rep I - CBO-000529

Concentra is the nation's largest provider of occupational medicine in the United States, operating in every state as well as Canada and Puerto Rico. Our goal is to provide quality service, resulting in superior outcomes for our patients and customers.

We are uniquely qualified to work in every stage of occupational healthcare from
pre-injury services to managing a difficult case through to successful resolution. We hire people who are the best in their field--people who share our passion! Initiative is encouraged and creativity is rewarded; therefore, our employees love what they do and it shows in the quality of service we deliver.

Concentra is an equal opportunity employer.

JOB SUMMARY:
Working under direct supervision, responds to customer inquiries and performs various basic clerical duties required for processing billing transactions to ensure timely and accurate collections of payments and daily reconciliation of cash while maintaining orderly, well documented files and reports in accordance with Concentra policies practices and procedures.


MAJOR DUTIES AND RESPONSIBILITIES:
'Communicates with customers by responding to customer's telephonic inquiries or written correspondence and/or initiating calls to customers to discuss account status or resolve issues.
'Compiles and sorts documents, such as invoices and checks, substantiating business transactions.
'Prepares invoices for posting
'Submits employer profile updates and information as necessary.
'Documents notes into billing system
'Requests documentation from clinics to support charges
'Performs other duties, as assigned
'Applies adjustment when appropriate
'Generates rebills for outstanding Accounts Receiveables
'Corrects insurance information and redirect bills to appropriate payor
'Updates employer changes and re-submit corrected bills

EDUCATION/CREDENTIALS:
'High school diploma or equivalent

JOB RELEVANT EXPERIENCE:
'Minimum of one-year collection experience (occupational health preferred). Medical billing courses may take the place of on-the-job experience.
'Microsoft Excel, Outlook, Word experience

DEMONSTRATED JOB-RELATED SKILLS/COMPETENCIES:
'Excellent communication and organizational skills
'Familiarity with invoicing, payment, collections and receivable procedures
'Problem solving skills and ability to handle multiple tasks
'Familiarity with Microsoft Excel, Outlook, Word
'Good writing and documentation skills required
'Ability to establish, organize and/or maintain files
'Ability to apply basic math/business math to solve problems
'Ability to use automated accounting and/or financial computer system
'Ability to compile, code categorize, calculate, verify, or process information or data
'Ability to operate a 10 key numerical pad by touch

WORKING CONDITIONS/PHYSICAL DEMANDS:
'Office environment
'Sitting for extended periods of time
'Heavy telephone work