Business Office Manager

ABOUT LIFEMASTERS:

Our business is growing.  Founded in 1994, LifeMasters Supported SelfCare, Inc. is the first healthcare company in the nation to provide disease management for chronically ill individuals by combining communications technology with ongoing nursing support.

 

POSITION SUMMARY:

This position is responsible for coordinating and leading the day to day support for the operations of the center. Ensures employees are provided with a safe, clean, and professional environment and to support the call center staff and the operations management with administrative support.

 

PRINICIPAL DUTIES:Responsible for facilities planning, services, security, cafeteria/break areas and services, maintenance, janitorial, office supply/equipment needs, and regulatory operations. Plans, administers and manages facility budget and expenditures for site. Coordinates facility issues such as scheduling repair work, office equipment servicing, contacts property manager to report issues or request service.  Serves as point of contact with local vendors including coffee service, shredding, security system and office supplies/equipment.  Responsible for paper recycling program. Plans and coordinates quality space solutions, resolves technical facilities issues, administers facilities site documentation. Negotiates the purchase of office supplies and furniture, office equipment, etc. for the facility in accordance with company purchasing policies and budgetary restrictions. Maintains and communicates plan for fire evacuation and disaster response.  Serves as facility Emergency Response Coordinator. Ensures compliance with federal, state, and local safety and environmental regulations. Maintain up to date records for all state, federal, and insurance inspections. Manages general site administrative staff functions, including but not limited to reviewing/distributing mail, establishing and maintaining files, reprographic duties, ordering department supplies, facilitating equipment, ordering and repair, and maintaining inventory of supplies. Manages administrative staff to support site management and staff needs. Assists and coordinates Administrative and Receptionist training for back up personnel. Manages the reception area to ensure effective telephone coverage and mail services. Improve staff effectiveness by coaching, counseling, training and recommending corrective action for employees, planning, delegating, monitoring, and appraising job tasks and results in a timely manner. Conducts job functions in a manner which consistently promotes a high level of customer service to both internal and external customers, and supports the company?s mission and core values.  This includes but is not limited to incorporating CQI principles into all projects.

 

REQUIREMENTS:Knowledge of proposal and budget preparation. Skill in conducting and processing verbal and written bids for purchase of facility property and supplies. Skill in analyzing problems projecting consequences, identifying solutions, and implementing recommendations. Skill in operating various word-processing programs and other office equipment. Skill in budget preparation and office administration. Skill in supervising, training, and evaluating assigned staff. Skill in preparing, reviewing, and analyzing operational and financial reports. Skill in project management. Ability to communicate efficiently and effectively both verbally and in writing. Ability to handle multiple tasks concurrently and meet deadlines. Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, both internally and externally. Ability to work well with ever changing priorities and or situations.

 

EDUCATION: Associate?s Degree in a related field.

 

EXPERIENCE: Five to seven years of related experience or specialized experience in office management, administrative services, or facility management and managerial experience or equivalent combination of education and experience.  Proficiency in Microsoft Word, PowerPoint, Excel and Microsoft Outlook. Experience in a call center, start-up entrepreneurial, and/or business environment preferred.

 

BENEFITS:

We offer an excellent benefits package including: 20 days paid time off (PTO);  paid holidays; education assistance;  medical, dental, vision, life, AD&D, and long-term disability insurance; and 401k with company match.

 

AA/EOE M/F/V/D