Financial Counselor/Collector

About the Company The Orthopedic Institute is a multi-specialty orthopedic practice, founded in 1980. Our physicians are on the leading edge of their respective fields in orthopedics, rheumatology and pain management. Through our specialized physicians we have developed Centers of Excellence designed to treat all musculoskeletal conditions. At Orthopedic Institute, we utilize every resource to make sure that the patients' return to an active, healthy lifestyle. About the Opportunity To Process unpaid accounts, by contacting patients, and third party payers. Assign un-collectible accounts to collection agency. Execute customer service as outlined in Hospital and Department orientation. Honor patient and co-workers confidentiality. Exhibit core values of respect, integrity, innovation and compassion.

Qualifications

Skillfully synthesizes large quantities of complex information under pressure. Distills it to the most critical issues and draws accurate conclusions, taking into account a high degree of uncertainty.

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Can compute detailed calculations such as rate, ratio, and percentage. Can draw and interpret bar graphs.

Experience relaying sensitive information to appropriate parties. Keeps clients, superiors, peers, and direct reports updated based on their information needs.

Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.

Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.

Consummate people skills. Demonstrates talent at interacting effectively with all types of people.

Can be trusted to handle extremely confidential and sensitive information.

Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort.

Skilled at describing mathematical relationships among operating and financial activities that can affect actions toward financial objectives.


Influences others to take a point of view or conclusion by understanding their motivations.

One year of hospital/medical office accounts receivable or banking experience or an equivalent combination of education and experience.

Benefits We offer unlimited potential for motivated professionals, great compensation, and full benefits including 401K, dental insurance, medical insurance, life insurance, and a vision-care plan.