Medical Office Assistant Manager

Job Purpose:

Supports physician staff by representing physicians; screening and sorting mail, documents, and telephone calls; scheduling patient appointments and arranging referrals; billing patients and third-party payers; controlling accounts receivables; transcribing dictation; preparing medical reports, patient histories, operative notes, manuscripts, and correspondence; maintaining office files and patient records.  Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.



Duties:

*  Welcomes patients and visitors by greeting them in person or on the telephone; answering or referring inquiries.  Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or on the telephone.

 

* Comforts patients by anticipating their anxieties; answering their questions and maintainint the reception area.

 

* Ensures availability of treatment information by filing and retrieving patient records.

 

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

 

* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting and expditing third-party clains.

 

* Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations.

 

* Ensures physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings,

 

* Produces information by transcribing dictation, preparing medical reports and summaries, patient histories.


* Generates revenues by completing direct patient and third-party billing; monitoring accounts receivables; initiating collection calls and reminders.

 

*  Helps patients in distress by responding to emergencies.

 

* Maintains patient confidence and protects operations by keeping information confidential.



* Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.



* Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.



* Maintains quality results by following and enforcing standards.



* Serves and protects the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.



* Updates job knowledge by participating in educational opportunities; reading professional publications.

 

*  Contributes to team effort by accomplishing related results as needed.


* Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

 

Candidates must have medical office experience with excellent references; be able to think on their own and work well with existing office and professional staff; being a people person is essential.

 

Experience with Medical Manager is helpful, but must be computer literate.  Punctuality,  presentability and a pleasant demeanor is essential.  We are a friendly office with very little turnover in personnel- this is a long term permanent job for the right person.