Medical Receptionist/Medical Assistant

Job Purpose:
Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Must be able to perform medical assisting tasks when needed (MEDICAL ASSISTANT CERTIFICATION REQUIRED). 

Medical Receptionist Duties:
* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.

* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

* Ensures availability of treatment information by filing and retrieving patient records.

* Maintains patient accounts by obtaining, recording, and updating personal and financial information.

* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

* Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

* Helps patients in distress by responding to emergencies.

* Protects patients' rights by maintaining confidentiality of personal and financial information.

* Maintains operations by following policies and procedures; reporting needed changes.

* Contributes to team effort by accomplishing related results as needed.

 

Medical Assistant Duties:

* Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit.

 

* Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.

 

* Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

 

* Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Skills/Qualifications:
Bilingual (English/Spanish), Verbal Communication, Multi-tasking, Flexibility, Multi-line Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Medical Teamwork, Courteous Demeanor, Willingness to Learn


 

In addition to applying online, please fax resumes to (626) 336-6552, Attn.: Dina. Please include languages you are able to speak, read, and write as well as your proficiency in each.