Patient Care Representative

Job Description: Primary Function: Promotes company products through education of current and potential customers, patient clinic coverage within a defined region by providing clinical education and support in order to provide world class service to Advanced Bionics customers.

Duties: - Serves as primary resource for clinical support in the areas of basic troubleshooting, programming, and patient follow-up for company products outside the Operating Room and in a clinical setting. - Educates customers on the merits and proper clinical usage of company products by giving presentations and demonstrations using a wide variety of formats and platforms (e.g., slides, transparencies, manuals) to keep all customers abreast of the latest product, therapy, and technology developments and current items of interest in the industry. - Performs clinical and library research and participates in case reviews and clinical observation by working with physicians and hospital lab staff. - Attends unit implants in the labs and operating room of hospital accounts and performs patient follow-up to assure customer and patient success with the implanted products. - Meets with existing and potential clients (e.g., physicians, physician office groups at hospitals) by traveling (in an automobile or airplane) to identify their clinical needs, goals, and constraints related to patient care and to discuss and demonstrate how company products can help them to achieve their goals. - Develops relationships with hospital personnel (e.g. through casual conversation, meetings, participation in conferences) to make new contacts in other departments within hospital and to identify key decision makers in order to facilitate future sales. - Responds to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g., sales, clinical research, marketing, technical support) to develop optimal solutions. - On-call duties may be required 24 hours a day, 7 days per week.

Specialized Knowledge and Skills: Working knowledge and application of business concepts, procedures and practices. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Has a general knowledge of technical alternatives and an understanding of their impact on the systems environment. Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks. May demonstrate basic project management skills by acting as a project lead on small, well defined projects. Provides guidance to less experienced staff. Influence exerted at peer level and occasionally at first levels of management. Plans, organizes, and prioritizes own daily work routine to meet established schedule. Exercises authority and judgment within defined limits to determine appropriate action. Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources. Works under general supervision. Receives limited supervision on standard issues, and detailed instructions on new assignments.. Work is reviewed for soundness of judgment, overall adequacy and accuracy. May provide limited work direction and guidance to exempt and/or skilled nonexempt levels of employees; may be asked to evaluate performance of and assist in career development planning for subordinates.

Experience: Bachelor's degree plus 2-3 years of related work experience with a good understanding of specified functional area, or an equivalent combination of education and work experience.

Education and Training: Hiring for the following locations: San Diego, CA, Boise, ID, Sacramento, CA, Medford, OR, Tampa/Orlando FL, Macon, GA, Charlotte, NC, St. Louis, MO, Chicago, IL, Indianapolis, IN, Denver, CO, Dallas, TX, Gulfport, MS/Mobile, AB, Philadelphia, PA, Long Island, NY and Toledo, OH.

Searchable Keywords: Patient Care Representative / gj-mo

Minimum Education Required: Bachelor

Years of Experience Required: At Least 1 Year

Expected Travel Time: More than 50%


Boston Scientific offers incredible opportunities to grow and advance, a dynamic work environment and an excellent benefits package. Boston Scientific is an equal opportunity employer, M/F/D/V.