Customer Service Manager - Lexington/Louisville

Cardinal Health, Pyxis Products, pioneered a new product category in healthcare-automated medication & supply dispensing. This breakthrough forever changed the way hospitals and other healthcare providers manage inventory. Today, with more than 4,000+ automation customers, Cardinal Health, Pyxis Products, is the leading provider of medication and supply dispensing systems to hospitals, nursing homes and other healthcare facilities. Cardinal Health, Alaris Products, is recognized around the world as a pioneer in IV management and medication safety systems. We are constantly advancing technology, envisioning innovated solutions, and bringing our expertise to products and services that deliver life-sustaining medications to provide medication safety at the point of care. We believe in demonstrating the highest level of business ethics, delivering quality products and services, and setting the standards for product safety and accuracy for patients and caregivers. A career at Cardinal Health is more than just a job. Diversity works here. EOE M/F/D/V



 

Cardinal Health, Pyxis Products, the market leader in healthcare drug & supply automation, is adding to staff and seeking a Customer Service Manager.  This position will be responsible for the accurate forecast and delivery of monthly and quarterly implementation goals for their region and for driving excellence in customer service.  The Customer Service Manager will lead our field-based installation teams comprised of implementation process managers, account specialists, application specialists and system specialists.  The CSM ensures that a consistent methodology based on best practices is used to efficiently install our systems.  The CSM develops and monitors the budget for the region.  Additional responsibilities include:Oversees the pre-implementation, implementation and post implementation activities for one to two regionsActs as project manager for high profile accountsSupports sales activitiesManages customer relationshipsDevelops business plans to set and achieve implementation goals for the territoryProvide implementation forecasts to the  Customer Service DirectorPoint of escalation for implementation issuesRecruits, trains and supports a high-performance implementation teamProvides leadership, coaching and development for direct reportsDevelops and maintains budget and approves expenses

 



BS/BA degree or equivalent degree or equivalent work experience

 

Eight years experience with three to five years' health care experience installing advanced computerized system applications (hospital pharmacy, materials management, or nursing experience a plus) or equivalent.  Must have full working knowledge and experience with hospital or other large system interfaces.  Management/supervisor experience or experience leading projects or teams required. 

 

Excellent project management and administrative (follow-up) skills required.  Must be able to manage customer and subordinate expectations, and possess excellent organizational skills with the flexibility to readily adapt to change.  Must have enthusiasm for educating direct reports on new products.  Must have strong communication skills with direct reports, customers, home office, and other local teams (verbal & written).  Must be detail oriented with adept business sense and the ability to direct employees towards meeting the company's objectives.  Requires excellent problem resolution abilities.

 

This position requires a high degree of analytical thinking, problem solving and the ability to deal effectively and rapidly with complex concepts.

 

Some travel and flexible working hours, including nights and weekends.  Work from home office.