Account Manager

As the world's largest healthcare services company with more than $80 billion in annual sales, McKesson Corporation (McKesson) is a Fortune 16 Corporation that provides pharmaceutical supply management and information technologies across the entire continuum of healthcare.
Information management so powerful that it supports peace of mind. Being part of a Fortune 16 company with over $80 billion in revenue doesn't happen just because you have good business sense. And it doesn't happen overnight. At McKesson Provider Technologies, it takes knowledge and experience. And people like you. People with the passion to make a difference. People with the power to provide comprehensive information systems solutions for the entire continuum of healthcare. And to eliminate inefficiencies and obstacles in healthcare. That's The Power of You.Current Need

Responsible for managing the relationship and satisfaction of our customers. The position often draws many special projects carrying high visibility to the business unit.

Work with C-level executives and middle management at customers to ensure the highest levels of customer satisfaction with our products and services.

Identify at-risk accounts for attrition and take measures to resolve issues, up to and including writing contract renewals.

Work with delinquent accounts on billing disputes due to service related issues. Spearhead resolution and assist getting the AR current.

Handle miscellaneous needs such as reviewing trends, providing monthly reports, contract interpretations, various escalations. Coordinate as necessary to escalate with McKesson management.Position Description

Responsible for managing the relationship and satisfaction of our customers. The position often draws many special projects carrying high visibility to the business unit. Normal interactions will be with C-level executives and middle management at customers to ensure the highest levels of customer satisfaction with our products and services.

Identify at-risk accounts for attrition and take measures to resolve issues, up to and including writing contract renewals. Work with delinquent accounts on billing disputes due to service related issues. Spearhead resolution and assist getting the AR current. Handle miscellaneous needs such as reviewing trends, providing monthly reports, contract interpretations, various escalations. Coordinate as necessary to escalate with McKesson management.Minimum Requirements

Prior Sales or Account Management experience preferred. Minimum 3 years in Customer Support related role. Previous experience with business analysis and people management preferred.Additional Knowledge & Skills

Education

4-year degree in related field or equivalent experienceCertifications

Physical Requirements

General Office DemandsMcKesson Statement

McKesson offers a competitive compensation and benefits package.

McKesson is everywhere in healthcare. We offer a wealth of opportunity for individuals with a desire to make a difference in providing industry-leading, integrated healthcare services and solutions. Individuals with the passion to be a part of our entire continuum of patient-focused care. It's you and McKesson - empowering healthcare. Visit