Lab Client Services Representative (CSR) , Level 1

Position: Lab Client Services Representative (CSR), Level 1
Location: Clearwater, FL
Category: Healthcare

Job Description:
Take your experience to the next level-a career with SCC in Healthcare Information Systems, supporting our proprietary software! You will receive and be responsible for documenting and troubleshooting software. Additionally you will review assigned workload to assesses potential delays in the delivery of solutions, provide meaningful recommendations for improving team productivity and the overall effectiveness of the support effort, participate in corporate client service and technical training programs, and comply with all approved procedures, directives and guidelines. Other duties include: receiving, logging and properly documenting new tasks into TMS, performing simple troubleshooting of system problems using provided tools, alerting the appropriate SCC staff of client system critical condition, and identifying commonly reoccurring problems relating to hardware and software and reporting these to the Team Lead.

Job Requirements:
Ideal candidate will have a minimum of 2 years working in a Hospital involved with specimen processing, phlebotomy or as Medical or Lab assistant. AA Degree in Healthcare related field or Technical Degree is highly desired. Previous experience in a service related field, clinical laboratory, or related computer position desired. Excellent interpersonal, organizational and communication skills are necessary. Must be able to follow instructions, make decisions as needed to effectively process client issues, handle change and work effectively under stress. Good keyboard/typing abilities along with a strong attention to detail and quick response time are required. Administrative Assistants with experience in hospital laboratory environment such as microbiology, radiology, etc. are encouraged to apply.

Company Description:
SCC Soft Computer has been a leading laboratory information systems vendor since 1979, offering advanced solutions for General Laboratory, Microbiology, Anatomic Pathology, Blood Bank, Radiology, and Pharmacy departments. Over the years, we have earned an excellent reputation for our strong R&D focus, benefiting the laboratory community as one of the largest LIS programming houses in the world. Our tremendous growth and many achievements have led to an earned reputation for developing leading-edge healthcare information systems.

We are also proud of the acknowledgment we have received, both from our industry and our community, including Healthcare Informatics magazine, Deloitte & Touche and the St. Petersburg Area Chamber of Commerce. Our ongoing commitment to employee development has been recognized by our inclusion on Training magazine's Top 100 Training Award list 4 of the last 5 years.

Response Info:
In addition to a progressive and dynamic environment where excellence, creativity, and flexibility are rewarded, we offer our team members competitive compensation and industry-leading benefits such as company-paid healthcare for employees and their dependents, company-paid short term disability, company-paid life insurance, vacation, sick, personal days, long term disability, flexible spending, 401(k,) and tuition reimbursement. Forward resume with position of interest, salary history and expectations, to: jobs@softcomputer.com . Fax: 727-437-3359. EOE M/F/D/V

For more information visit us on-line at:
www.softcomputer.com

Apply Online: www.softcomputer.com/careers