Manager of Data Quality & Control for Ameriprise/Ovations in Phoenix, AZ

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.



Ovations, a UnitedHealth Group company, is dedicated to improving the health and well being of Americans over 50. We currently serve over 3.6 million individuals across the nation, helping to address their unique needs for preventive and acute health care services, deal with chronic conditions, and access to care and services. Come to Ovations and discover the rare combination of a rewarding career and the opportunity to make a difference in people's lives.

 

As the Manager of Data Quality and Control for AmeriChoice/Ovations, in the IT and Administration segment, we are seeking an experienced candidate with a combination of the following technical skills and background experience:

 

Batch/Online Management

?Ensures service level management of batch and online availability

?Oversees the providers delivery of electronic submissions, ensuring timeliness, accuracy

 and adherence to standardized formats are achieved

?Optimizes environment and automates to the highest level possible

?Responds to escalated customer inquiries and resolves or escalates problems, as

 necessary.

?Follows appropriate escalation/notification guidelines during system or application business

 interruptions

 

Problem/Change Management

?Responsible for monitoring, analyzing, and resolving basic production, application, and

 system problems to ensure that the data center service commitments are met.

?Manages crises in "system down" situations.

?Administration

?Manages all subordinates including operators, production scheduling, and tape operations.

?Key participate in departmental disaster recovery testing and planning

?Updates processing procedures/documentation within the data center for application

  processing and backup/contingency.

?Has input to or develops budget for assigned area


Management and supervision

?Will supervise the day-to-day responsibilities for a team of 4 to 5

?Review and Approval of Work

?Will provide and management reporting and metrics for department

?Works under general direction of senior management

?Provides external vendor relationship management

 



Qualifications:

?Working knowledge of Production Control, Diamond Operations and the Medicaid healthcare systems environment

?Customer focus

?Excellent communication and interpersonal skills

?Strong analytical & problem solving skills

?Deliver quality results

?Maintains professional composure

?Maintains knowledge of the operating

?Works on complex problems with advanced systems where analysis of situations or data requires an in-depth evaluation

 of a variety of factors

?Includes universal and specific competencies as identified on the UHG performance appraisal, feedback and development

 plans 

?Bachelor's degree in Computer Science or related field plus a experience in technical leadership (6-8 years experience)

 or equivalent combination of education and work experience.

?Strong analytical & technical skills

 

Business:

?General knowledge of business products & processes

?Ability to interact with a variety of contacts, including senior level management.

?Ability to plan for mid to long term requirements and translate strategy into operating requirements.

 

UnitedHealth Group offers a full range of comprehensive benefits, including medical, dental and vision, as well as a matching 401k and an employee stock purchase plan.

 

If you are interested in growing professionally within an innovative, highly respected organization, we invite you to explore this excellent growth opportunity!

 

Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V.