Senior Manager, Posting

The Senior Manager, Posting will manage Posting operations personnel and workflow, including work performed by athena?s Business Process Outsourcing vendor in India, in order to meet and exceed Posting operations objectives and goals, including Minimum Service Commitments and Quality goals.

The Senior Manager, Posting, will report directly to the Director, Remittance & Tracking Services.

Responsibilities may include, but are not limited to:

Establishing and monitoring daily and weekly process controls to meet departmental quality and effectiveness metrics;

Identifying trends of incoming lock box and client input and working with the client service managers to control the incoming material;

Evaluating, implementing and continually assessing and optimizing a team structure, business processes and policies and procedures to ensure the efficiency and effectiveness of the posting process, including the following activities:

Leading the hiring process and other personnel actions with respect to Posting staff;

Conducting weekly department meetings;

Creating and maintaining a department specific training program, including training materials, designed to deliver consistent and high quality work product;

Designing and implementing a quality program with training to first certify, and second monitor and coach, employees toward success;

Allocating work;

Managing daily work and productivity of offshore vendor(s);

Working with Technology on a daily basis to ensure system availability for staff;

Leading the posting of explanation of benefits payments and denials accurately and efficiently;

Managing a balance between daily operations and research and resolution of posting related issues;

Ensuring quality and productivity goals are met;

Develop strong working relationships with other athena units, including Collector Services and Client Services;

Other duties as assigned by the Director, Remittance Processing & Tracking Services.


Required of All Employees of the Claim Operations Department:


Understanding of the needs of our clients and how attainment of our goals will meet those needs;

Focus on quality of service as our driving principle;

Understanding the business need to set and attain ever more challenging goals;

Understanding of, and dedication to, continuous improvement of our processes and ourselves to support athena?s mission;

Eagerness to participate in change-oriented endeavors geared toward expanding our capabilities;

Willingness, as part of a team, to personally provide at least 51% of the commitment and effort required to solve a problem;

Willingness to vary job responsibilities as required to meet the needs of our clients;

Desire to learn as much as possible about our core systems;

Mastery of all Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.


Required of all athenahealth employees:
The Senior Manager, Posting must adhere to the business and cultural goals required by all employees of athenahealth.

Performance

Dedication to the corporate mission to become the most trusted and effective business service to health care providers in the world;

Commitment to athenahealth?s social mission to improve the quality of healthcare for all;

Commitment to athenahealth?s Corporate Compliance Code, including escalation of all compliance issues through the chain of command andto the company?s Compliance Officer and/or General Counsel;

Unconditional support of athenahealth?s cultural mission to be a community of teachers, learners and winners, including:

Belief in the primacy of the group over the individual ? that ?super-performers? are those who most help the performance of those around them rather than those who produce the most themselves;

Creating a virtuous circle of learning and innovation through fostering his/her innate curiosity and desire to: 1) master his/her job, 2) innovate in his/her area of responsibility, whatever its scope and 3) teach other athenistas about what s/he has learned;

Demonstrate unconditional positive regard for the personal worth (distinct from a particular individual?s actions) of all other athenistas, and act accordingly;

Fueled by the passionate desire to make his/her role and athenahealth a terrific success, every athenahealth employee will do what it takes to get the job done, including sometimes working unpredictable, long hours to perform a diverse array of tasks.

Skills

High level understanding of the three major services lines and of the organization?s responsibility for delivering on them;

Understanding of the Balanced Scorecard and each department?s responsibilities under it;

Excellent communication skills (particularly listening and speaking);

Maniacal attention to detail;

Willing/excited to work in a fast-paced, but sometimes intense, rapidly expanding company;

Strong computer literacy and/or the comfort, ability and desire to advance technically.



Bachelor?s degree;

Previous management experience, including staff and budget;

Prior experience creating and maintaining department policies and procedures, with a focus on continuing staff education;

Demonstrated ability to assume sole and independent responsibility for various assigned projects;

Ability to exercise discretion and independent judgment with respect to significant matters;

Strong analytic and problem solving capabilities;

Ability to continually assess and redesign business processes to exceed MSC (minimum service commitment) performance and reduce overall unit cost structure;

Excellent communication skills, including listening, writing, and relationship development;

Strong organizational skills and attention to detail;

Flexibility: comfort working in a rapidly changing, diverse environment;

Requisite knowledge of medical billing, preferred but not required.