Medical Office Receptionist

Cape Coral Eye Center has been serving our patients since 1980, and has recently been accredited by JCAHO.  As winner of 'Best Opthalmologists' and 'Best Vision and Optical Center' for consecutive years, we are proud to offer advanced modern technology and leading edge equipment while maintaining old-fashioned concern for our patients.  

 

We currently have 5 locations in the area with plans for expansion in the very near future.  If you're looking for an excellent work environment that offers competitive compensation, no weekends, and generous benefit package, join our winning team now! 

 

Job Purpose

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.



Duties

* Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.



* Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.



* Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.



* Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.



* Ensures availability of treatment information by filing and retrieving patient records.



* Maintains patient accounts by obtaining, recording, and updating personal and financial information.



* Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.



* Helps patients in distress by responding to emergencies.

* Protects patients' rights by maintaining confidentiality of personal and financial information.


* Maintains operations by following policies and procedures; reporting needed changes.



* Contributes to team effort by accomplishing related results as needed.



Skills/Qualifications

Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus