Account Executive - 3301

SUMMARY: The Account Executive will serve as a liaison to existing customers.  This Executive is responsible for ensuring positive client relations, high customer service standards, maximizing services at each facility and the identification of new and potential business.  Account Executive may also have additional responsibilities for designated large accounts, and have management responsibilities for other Account Representatives where applicable. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 

?  Initiate and maintain routine contacts (to include visits, phone calls and mailings) to existing clients in order to ensure smooth working relationships

 

?  When applicable, hire, train and manage the day to day activities of Account Representatives

 

?  Build solid relationships with personnel at various facilities in order to promote services and assist in the identification of new business opportunities

 

?  Work with Operations, PBS, Business Development and the Communication Center(s) to develop and implement Service Promise Plans

 

?  Responsible for the gathering of information regarding competition and have thorough understanding of competitors in assigned Operating Area

 

?  Work with Business Development in developing effective communication and marketing material (for internal and external purposes)

 

?  Mentor employees, conduct performance evaluations if applicable, counsel and provide disciplinary actions to assigned personnel with a goal of developing a team oriented approach with positive results. Assist in driving performance management.  Comply with all employment laws and support affirmative action/equal opportunity and diversity goals.

 

 

?  Demonstrate a professional approach to creating value and gaining confidence in AMR services from customers

 

?  Assist operations in the development of systems that encourage feedback from crews regarding barriers in service and service incidents

 

?  Works with Business Development to create and implement an aggressive OGCR plan.

 

?  Respond to, document and ensure follow up to all service inquiries received from internal and external customers in a timely and thorough manner

 

?  Participate in new employee orientation regarding the importance and goals of AMR?s Customer Service Policies/Procedures

 

?  Provide weekly updates on customer interactions

 

?  Adhere to all company policies and procedures. 

 

?  Perform other duties as assigned.

 

 

MINIMUM QUALIFICATIONS:

 

B. A. or four year degree recommended. May substitute equivalent work experience.. Minimum of two (2) years experience in the field or related area with demonstrated leadership skills. Familiar with a variety of field concepts practices and procedures. Detailed knowledge and demonstrated leadership skills. Applicant is expected to have knowledge of commonly used concepts, practices and policies within the business retention field. Relies on extensive experience and judgment to plan and accomplish goals. May lead or direct the work of others. A wide degree of creativity and latitude is expected. Advanced computer skills. Well developed management skills. Effective oral, written and interpersonal communication skills.

 

If interested please email resume to chris_comma@amr-ems.com